Returns and Exchanges | Gordon Jewelers: Easy, no worries return policy.
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Return & Exchange

30 Days Free Returns
  • If you're not completely satisfied with your Gordon Jewelers purchase, you may return it within 30 days of purchase.

Most items are eligible for return.
  • Your merchandise must be in its original condition.
  • Your merchandise must not have had work done to from any jeweler other than Gordon Jewelers.
  • Rings which have been sized by Gordon Jewelers are eligible for return.
  • Watches which include all paperwork, tags, certificates, and original box are eligible for return.

However, we cannot accept returns on custom purchases, drinkware, or cookware.
  • Purchases including our custom ring builder, items designed with our custom design service, or items with personalized engravings are not eligible for return, sale is finial.
  • Special order items which we do not stock in store or on our website, are not eligible for return.
110% Exchange Credit
  • If you simply fell in love with another item, take advantage of our 110% exchange credit. We will give you 110% of your item's original purchase price.
  • 110% credit is available on the original purchase only, within 30 days.
  • If you have already exchanged your item once, you can return it for a full refund or 100% store credit.
To confirm if your purchase is eligible for return or exchange, please call or text 660-882-5512

How to Make a Return

1. Have your order number available and click "Start Your Return" to fill out a return request.
2. We will review your request, emailing you a return label and packing instructions.
3. Drop off your package with your local post office.
4. Your refund or store credit will be processed once we receive your package.

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