Return & Exchange
30 Days Free Returns
- If you're not completely satisfied with your Gordon Jewelers purchase, you may return it within 30 days.
Return for Store Credit
- If you're past 30 days from purchase, you can exchange or receive store credit up to 90 days after your original purchase date.
- Store credit never expires.
Most items are eligible for return & exchange.
- Your merchandise must be in its original condition.
- Your merchandise must not have had work done to it from any jeweler other than Gordon Jewelers.
- Rings which have been sized by Gordon Jewelers are eligible for return.
- Watches which include all paperwork, tags, certificates, and original box are eligible for return.
- Purchases including our custom ring builder, items designed with our custom design service, or items with personalized engravings are not eligible for return, sale is finial.
- Special order items which we do not stock in store or on our website are not eligible for return.
How to Make a Return
1. Have your order number available and click "Start Your Return" to fill out a return request.
2. We will review your request, emailing you a return label and packing instructions.
3. Drop off your package with your local post office.
4. Your refund or store credit will be processed once we receive your package.