Returns and Exchanges | Gordon Jewelers: Easy, no worries return policy.
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Return & Exchange

30 Days Free Returns
  • If you're not completely satisfied with your Gordon Jewelers purchase, you may return it within 30 days.

Return for Store Credit
  • If you're past 30 days from purchase, you can exchange or receive store credit up to 90 days after your original purchase date. 
  • Store credit never expires.

Most items are eligible for return & exchange. 
  • Your merchandise must be in its original condition.
  • Your merchandise must not have had work done to it from any jeweler other than Gordon Jewelers.
  • Rings which have been sized by Gordon Jewelers are eligible for return.
  • Watches which include all paperwork, tags, certificates, and original box are eligible for return.

We cannot accept returns on custom purchases, drinkware, or cookware.
  • Purchases including our custom ring builder, items designed with our custom design service, or items with personalized engravings are not eligible for return, sale is finial.
  • Special order items which we do not stock in store or on our website are not eligible for return.
      
     
To confirm if your purchase is eligible for return or exchange, please call or text 660-882-5512

How to Make a Return


1. Have your order number available and click "Start Your Return" to fill out a return request.
2. We will review your request, emailing you a return label and packing instructions.
3. Drop off your package with your local post office.
4. Your refund or store credit will be processed once we receive your package.

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