Return & Exchange
30 Days Free Returns
- If you're not completely satisfied with your Gordon Jewelers purchase, you may return it within 30 days of purchase.
- Your merchandise must be in its original condition.
- Your merchandise must not have had work done to from any jeweler other than Gordon Jewelers.
- Rings which have been sized by Gordon Jewelers are eligible for return.
- Watches which include all paperwork, tags, certificates, and original box are eligible for return.
- Purchases including our custom ring builder, items designed with our custom design service, or items with personalized engravings are not eligible for return, sale is finial.
- Special order items which we do not stock in store or on our website, are not eligible for return.
- If you simply fell in love with another item, take advantage of our 110% exchange credit. We will give you 110% of your item's original purchase price.
- 110% credit is available on the original purchase only, within 30 days.
- If you have already exchanged your item once, you can return it for a full refund or 100% store credit.
How to Make a Return
1. Have your order number available and click "Start Your Return" to fill out a return request.
2. We will review your request, emailing you a return label and packing instructions.
3. Drop off your package with your local post office.
4. Your refund or store credit will be processed once we receive your package.